XML API processing messages very slowly

Incident Report for Cyan Mobility

Resolved

This incident has been resolved.

Posted Nov 18, 2018 - 01:20 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 17, 2018 - 23:45 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2018 - 23:44 PST

Identified

We are currently working to correct this issue.

This only affects the XML API. The main Cyan API (api.cyan.us.com) is running as expected.

Posted Nov 17, 2018 - 20:58 PST

This incident affected: Cyan XML API.