Database Incident

Incident Report for Cyan Mobility

Resolved

This incident has been resolved.

Posted Nov 10, 2023 - 11:16 PST

Monitoring

Full functionality has been restored. Monitoring performance for the next few hours to ensure issue is fully resolved.

Posted Jul 07, 2023 - 10:52 PDT

Update

Partial functionality restored. Working on full resolutions.

Posted Jul 07, 2023 - 10:03 PDT

Identified

A database issue has been identified, with resolution underway. Full functionality expected to be restored within 1-2 hrs.

Posted Jul 07, 2023 - 09:31 PDT

This incident affected: Cyan Live Web Portal, Cyan Live API, Cyan MongoDB Clusters, Cyan Live Workers, Cyan Simplicity, and Cyan XML API.