Database connectivity issue

Incident Report for Cyan Mobility

Resolved

This incident is confirmed resolved, after monitoring for the past 6 hours.

Posted Dec 06, 2023 - 18:01 PST

Monitoring

System is fully functional, we are now monitoring status and performance.

Posted Dec 06, 2023 - 11:38 PST

Identified

Server restarts has brought back database and is now functional. Now working to get API back online.

Posted Dec 06, 2023 - 11:34 PST

Investigating

We are currently investigating a database issue relating to connectivity.

Posted Dec 06, 2023 - 10:46 PST

This incident affected: Cyan Live API and Cyan MongoDB Clusters.